Delete your NavCRM account

Submit a deletion request

Email privacy@navcrm.in from the email address associated with your NavCRM account. Use the subject “NavCRM account deletion request” and include your name and organization or workspace name. Do not send your password, access token, identity document, customer records, or other sensitive CRM data by email.

What happens next

• We acknowledge the request and verify that you control the account.
• Where your organization controls the workspace, we may coordinate with its authorized administrator before deleting business records.
• We delete or de-identify the account and associated personal data that we are permitted and required to remove.
• We confirm completion or explain any information that must be retained.

Data deleted or retained

Deletion generally covers your profile, authentication access, device and notification identifiers, and personal data associated with your account. CRM records may belong to the organization that provided your account and can be reassigned, de-identified, or retained under that organization’s instructions. We may retain limited audit, security, fraud-prevention, backup, transaction, or legal records for the period required by law or legitimate operational needs. Retained data is restricted from ordinary product use and deleted when the applicable period ends.

Before requesting deletion

Account deletion can remove access to every NavCRM surface connected to that identity and may be irreversible. Ask your workspace administrator to export or transfer business records that must remain available. Signing out or uninstalling the app does not delete your account.

For more information, read the Privacy Policy.